ALL WHOLESALE SALES ARE FINAL
At LolliWolliWorld®, all wholesale orders are considered FINAL SALE. We do not accept returns, exchanges, or refunds for correctly fulfilled wholesale orders due to changes in preference, overordering, or the customer's decision not to resell the merchandise.
However, we stand behind the quality of our products. If your wholesale order arrives damaged, defective, malfunctioning, incomplete, or contains merchandise that differs materially from what you ordered, please notify us within seven (7) calendar days of delivery.
DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE CLAIMS
To submit a claim, please email info@lolliwolliworld.com with clear photographs of the affected merchandise and the following information:
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What is your original wholesale order number?
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Which specific item(s) are affected?
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How many of each item are affected?
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What is the reason for your claim? Please describe the damage, defect, or discrepancy.
All claims are subject to review and approval by LolliWolliWorld®.
REPLACEMENTS & WARRANTY CLAIMS
Approved claims involving damaged, defective, malfunctioning, missing, or incorrectly shipped merchandise may qualify for replacement or another appropriate resolution.
For eligible warranty claims involving large wholesale orders, LolliWolliWorld® will make reasonable efforts to replace the affected merchandise.
If replacement merchandise is unavailable, a refund for the affected products may be offered in accordance with the applicable warranty and refund terms.
SHIPPING RESPONSIBILITIES
For approved claims:
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Return Shipping: LolliWolliWorld® will cover reasonable return shipping costs when a return is necessary because the merchandise arrived damaged, defective, or was shipped incorrectly.
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Replacement Shipping: LolliWolliWorld® will cover shipping costs for approved replacement merchandise.
Please obtain written return authorization and shipping instructions before returning any merchandise.
IMPORTANT NOTICE
All wholesale purchases are final and nonreturnable except for approved claims involving damaged, defective, missing, or incorrectly shipped merchandise, or where otherwise required by applicable law.
The seven-day reporting period does not waive any rights or remedies that cannot legally be limited.
Thank you for choosing LolliWolliWorld®. We appreciate your business and look forward to serving your wholesale merchandise needs.
LolliWolliWorld® — Where Imagination, Learning & Play Come Together!
