Turnaround Time
Orders placed before 2:00 pm PST: Processed 3-5 Business Days
Orders placed after 2:00 pm PST: Processed 3-5 Business Days
Weekend and Holiday Orders: Processed Next Open Business Day
This schedule is followed during our regular office hours:
Mon – Fri: 9:00 am – 6:00 pm PST
Saturday: Closed
Sunday: Closed
Turnaround Time: This is the time that it takes for us to process your order from the moment you submit it.
Our standard turnaround is 3-5 business days for most orders.
Returns & Refunds
We hope you love what you've ordered. But if you are not 100% satisfied with your purchase, please return your retail order for a full refund. LolliWolliWorld.com will credit, or exchange the item cost within 14 days of the purchase date. Returns must be new, unused, in the original packaging, with original hang-tags attached, and include all accessories, instruction guides, and labels. Clothing items must be unworn.
If your items are received damaged or defective, please follow the steps outlined below with pictures:
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Please indicate if you would like a refund or replacement item by emailing us at info@lolliwolliworld.com
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If you request a refund, the original shipping cost will be refunded in addition to the cost of the item and sales tax (if applicable).
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If you request a replacement item, it will be shipped to you without any additional charges.
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If you request a Lolliwolliworld.com credit, you will need to return the purchased items and Lolliwolliworld Infant Products® will issue a credit code, once the item is received, to use on Lolliwolliworld.com.
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If you request an exchange, please return the items you wish to exchange and place a new order.
Shipping Methods
LolliWolliWorld® will select the optimal shipping method. Please note that LolliWolliWorld® reserves the sole and exclusive right to change or modify these terms at any time without notice to you.
Every single item on Lolliwolliworld® will take us 3- 5 business days to process to make sure your order is everything you hoped it would be prior to shipping.
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Retail Production Time Estimate: 3 to 5 days
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Shipping Time Estimate: 5 to 7 days
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Total Delivery Time Estimate: 5-7 business days
A Tracking Number will be sent to you by email within 24 hrs after your order has been placed. If you haven’t received your tracking number within 3-5 days, please contact our help support team here and we’ll be happy to assist!
*Please note: It may take up to 24 hours for your package to show up in the tracking system.
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Weekend and Holiday Orders: Shipped Next Open Business Day.
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Shipping Time: This is the time that it takes your products to depart our warehouse from Lolliwolliworld® to YOU. There is a second way you can control the speed of receiving your order. Choose faster shipping to get your products even quicker.
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About After-Sales Service
No matter what problem you have, you can send us an email at any time, and we will provide you with the best solution. After receiving the order, if there is any problem with the product, we will refund 100% or replace it for free. We will serve every customer wholeheartedly.
Questions? Contact us for more information. We are here to help.