Question 1

Where do you ship your products?

Accepted Answer

We happily ship worldwide! 🌍
Orders outside the United States are shipped via trusted international carriers. Delivery times vary by location and may take 7–21 business days.
Please note: Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are determined by your country’s regulations.

Question 2

How can I cancel my order?

Accepted Answer

Order Cancellation Policy
If you need to cancel your order, please contact our Consumer Satisfaction Team as soon as possible at 1 (800) 943-1864 or email us at info@lolliwolliworld.com.
We’re happy to help! Please note that once an order has been processed and shipped, it can no longer be canceled.

Question 3

What are your customer service hours?

Accepted Answer

Customer Support Hours
Our Customer Care Team is available Monday through Friday, from 9:00 AM to 6:00 PM.
You can reach us toll-free at 1-800-943-1864. We’re always happy to assist you!

Question 4

Are wholesale orders available?

Accepted Answer

Wholesale Orders
We proudly welcome wholesale partnerships and are excited to share LolliWolliWorld® products with retailers and distributors worldwide.
Minimum Order Quantity (MOQ): 300
A minimum opening order of [300 units] is required. Reorders must meet a minimum of [300 units].

Payment Terms:
A 30% deposit is required at the time the order is placed. The remaining 70% balance is due prior to shipment. Orders will be processed and scheduled for fulfillment once the required payments have been received.

Production Timeline:
 Production typically takes 4–6 weeks from the date the deposit is received. Timelines may vary depending on order size and seasonal demand. Estimated ship dates will be provided once production begins.

Shipping:
Shipping costs are calculated based on order volume and destination. The remaining balance must be paid in full before shipment is released.
We look forward to building meaningful retail partnerships that help spread wildlife conservation, nutrition education, and joyful learning to children everywhere

Question 5

What payment methods are accepted for wholesale orders?

Accepted Answer

We accept Credit/Debit Cards, PayPal, and Electronic Funds Transfer (EFT/wire transfer) for the initial 30% deposit.
The remaining 70% balance must be paid via Electronic Funds Transfer (EFT/wire transfer) prior to shipment release.

Currency
All wholesale transactions are processed in U.S. Dollars (USD) unless otherwise agreed upon in writing. International partners are responsible for any currency conversion fees charged by their financial institution.

Invoicing & Payment Terms
A pro forma invoice will be issued once your wholesale order is confirmed.
Production begins after the 30% deposit is received.
The final invoice will be issued upon completion of production.
Full payment of the remaining balance is required before shipment.

Approved long-term retail partners may qualify for alternative terms (such as Net 30) upon credit approval.

Welcome to LolliWolliWorld!

Welcome to LolliWolliWorld®!

Frequently Asked Questions

Frequently asked questions

Where do you ship your products?

How can I cancel my order?

What are your customer service hours?

Are wholesale orders available?

What payment methods are accepted for wholesale orders?

Questions? Contact us for more information. We are here to help.

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